Two quick steps
Book a session
$35 for the first 30 minutes
Pick a time, describe your issue in as much detail as possible, and pay to reserve your spot on the schedule.
Book an AppointmentCancel at least 2 hours ahead for a refund (minus the card processing fee), or reschedule anytime at no charge. Service Policies
Not sure we can fix it remotely? Ask us in chat first when we're online, it's free.
Call or text 410-714-6100, or chat with us when we're online. We reply as soon as we can.
Enter your session code
Your code is emailed 15 minutes before your appointment and connects you straight to your technician.
Enter Session Code- Software help / how-to / troubleshooting first 30 min$35
- Tune-up / cleanup first 30 min$35
- Data backup setup / guidance first 30 min$35
Sessions that run long due to downloads, installs, or a slow connection are billed in additional 30-minute blocks at $35 each — we'll always confirm before continuing.
If we connect and find early on that the problem can't be solved remotely, we'll stop rather than run out the session, and we may refund the session fee at our discretion.
Note: virus removal isn't available remotely, since a full scan can take longer than a 30-minute session allows.
Note: data recovery isn't available remotely either. It's handled through our onsite service.
Using a Mac? Remote sessions work on Macs too, at the same rates. Starting one takes a few extra steps on your end, since macOS asks you to approve screen sharing and control permissions, and we'll walk you through them. Time spent getting connected doesn't count toward your 30 minutes.
iPhone or iPad? Remote sessions work, but we can only see your screen and can't take control, so we'll guide you through each step.
Note: not every issue can be resolved remotely — some problems need hands-on time with the machine. Have questions before booking? Reach out through the Contact page or call/text 410-714-6100.
Don't have a code yet? Call or text 410-714-6100, or use the Contact page.
Is your PC ready for Windows 11?
Microsoft ended regular support for Windows 10 on October 14, 2025. Home PCs can still receive security updates through Microsoft's Extended Security Updates program until October 12, 2027. After that date the PC keeps running, but newly discovered security problems stop getting fixed, so it's worth planning ahead.
A quick self-check:
- Open Settings > Windows Update (or the PC Health Check app) to see whether your PC can run Windows 11.
- Open Settings > System > Storage to see your free space. About 70GB is needed.
If you'd like a hand:
- $35 remote readiness check
- $35 remote help enrolling in Windows 10 extended updates, for PCs that can't upgrade
The Windows 11 upgrade itself is a pickup service and isn't done remotely. See Onsite Service.
Affordable remote computer help, with no subscription
Flat $35 for the first 30 minutes
Pay per session, with no subscription or monthly plan. Extra time is billed in $35, 30-minute blocks, and only after we confirm with you.
A real person with 20+ years of experience
You work directly with the person who runs the business, not a call center or a script.
Your data stays yours
We don't make or keep copies of your files during remote sessions.
Honest about what remote can fix
If something needs hands-on time, like virus removal or a hardware problem, we'll tell you and point you to onsite service.
Common questions about remote computer help
What can you fix remotely?
Software problems, slow computers, tune-ups and cleanups, how-to help, and cloud backup setup.
What can't be done remotely?
Virus removal isn't offered remotely, since a full scan can take longer than a 30-minute session allows, and data recovery isn't offered remotely either. Hardware problems and anything that needs hands-on time are better handled with onsite service within 30 miles of Denton, MD.
What if the problem can't be solved remotely?
If we connect and find early on that the problem can't be solved remotely, we'll stop rather than run out the session, and we may refund the session fee at our discretion. Not sure ahead of time? Ask us in chat first when we're online, it's free.
How does a remote session work?
Book and pay online to reserve a time. Your session code is emailed 15 minutes before your appointment. Enter it on this page and we connect securely to your computer.
How much does remote computer help cost?
$35 covers the first 30 minutes. If a session runs long because of downloads, installs, or a slow connection, additional 30-minute blocks are $35 each, and we always confirm before continuing. There is no subscription.
What if I need to cancel or reschedule?
Cancel at least 2 hours ahead for a refund minus the card processing fee. Rescheduling is always free. See the Service Policies for details.
Do you keep copies of my files?
No. We don't copy customer data during remote sessions. It's still a good idea to have your own backup before any repair work, and we can help you set one up.